Complying with Consumer Duty for mortgage and later life lending firms

Written By Peter Labrow

Complying with Consumer Duty for mortgage and later life lending firms

Compliance with the FCA’s Consumer Duty guidelines requires credit-lending firms to understand more about their customer than whether they are ‘vulnerable’ or ‘not vulnerable’. Firms must understand consumers’ ‘characteristics’ – but what does this mean, and how can it happen?

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Peter Labrow

Head of marketing at MorganAsh. Consumer vulnerability champion. Writer and storyteller. Co-author: Is It News?

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Why sharing individual customer data is the practical solution to meeting Consumer Duty