Know your customers even better.

The more you know, the more you can help.

Software and services to assess, identify, monitor, support and report on vulnerable customers. 

MARS customer vulnerability software

Watch video to find out more (2:19)

Award-winning vulnerable customer management software, backed by a range of proactive services, to enable firms to support and help vulnerable people.

Laptop showing MARS software in use

Award-winning customer vulnerability management software – and then some.

Manage and evidence customer vulnerability, using software that’s built on twenty years’ experience of helping vulnerable people. Backed by services, support and expertise.

Headset used by MorganAsh nurses

It takes more than a headset to really hear someone.

Our team of qualified nurses has the experience and professional empathy needed to build trust, encourage openness and provide the kind of support that results in lasting change.

Financial services support

We work with most of the UK and Ireland’s life insurance companies, providing a range of financial services support solutions including annuities quotations, tele-interviewing, medical underwriting and tele-claims.

MorganAsh financial services support

Latest updates

Featured
Engaging directly is key to identify customer vulnerabilities

Identifying and understanding the vulnerabilities of customers became a regulatory requirement in February 2021 for firms. Consumer Duty has renewed this focus and expanded the need to understand and monitor consumer vulnerabilities. Even so, many firms are still trying to get to grips with just how they identify their vulnerable customers.

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Featured
Questions and answers: as Consumer Duty’s rules tighten, is your data primed to support vulnerable customers?

In a webinar on 9 July 2024, LexisNexis Risk Solutions joined forces with consumer vulnerability specialist MorganAsh, to shine a light on ways to enable wider engagement across your full customer base. The audience raised a series of questions, which LexisNexis and MorganAsh have answered here.

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Latest webinar

Featured
Will AI solve the customer vulnerability challenge?
Will AI solve the customer vulnerability challenge?

AI is being heralded as a silver bullet for many issues – and customer vulnerability is no exception. But how real is that assumption? Where is the technology now and what role can it play in identifying and managing vulnerable customers?

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 Working in partnership

MorganAsh works closely with leading insurance and finance companies, to complement their products and services with a range of innovative solutions which include Consumer Duty compliance, well-being services, annuities quotations, tele-claims and tele-interviewing, medical underwriting – and more.